Privacy Policy

1. Introduction

Acnera ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our mobile application, website, and related services (collectively, the "Services").

2. Information We Collect

2.1 Account Information

When you create an account, we collect information such as your email address, username, password, and profile information including skin type, skin concerns, and skincare goals.

2.2 Tracking Data

We collect daily logs of your skin observations, including photos, notes about skin appearance, routines used, and any lifestyle factors you choose to track (water intake, sleep, stress levels, etc.).

2.3 Device Information

We automatically collect certain technical information about your device, including device type, operating system version, unique device identifiers, and IP address.

2.4 Usage Information

We collect information about how you interact with our Services, including features used, actions taken, and time spent on different screens.

3. How We Use Your Information

Provide, maintain, and improve our Services
Generate personalized insights and recommendations for your skin health
Create and manage your account
Send you service-related notifications and support communications
Comply with legal obligations
Prevent fraud and ensure security
Analyze usage patterns to improve our Services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted both in transit and at rest using industry-standard encryption protocols.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time, and we will comply within 30 days.

6. Third-Party Services

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating our website, conducting our business, or serving our users, subject to agreements requiring them to maintain confidentiality.

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal information
Correct inaccurate data
Request deletion of your data
Withdraw consent for data processing
Data portability (download your data)

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@acnera.app

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy and, when required, by obtaining your consent.